Careers

Join Our Team

Accion is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial success through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and an U.S. Network office. 

 

Manager of Marketing and Communications

Chicago, IL

Vice President of Technology

Albuquerque, NM, Dallas, TX, Denver, CO, Las Vegas, NV, Phoenix, AZ, Tucson, AZ

Intake Volunteer

Cambridge, MA

Accion (us.accion.org) is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial support through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years, Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.

 

Accion Serving the East Coast is seeking a talented individual to fill the role of Intake Volunteer located in Boston.

 

As a member of Accion’s Intake team, you will contribute to our mission by providing support to microloan applicants. The Intake team acts as the face of Accion; quite often, the first contact the client has is with our team. The Intake team primes all applicants that are received, ensuring that our lending team can dedicate their time to converting applications into loans. The intake team provides customer service to clients, including but not limited to financial education and information about Accion’s lending criteria.

 

Responsibilities:

  • Manage income call volume and prioritize voicemail
  • Monitor fax and respond to email inquiries
  • Assist with outbound communication channels (SMS,E-mail) and systematic, multi-channel lead tracking through digital dashboard
  • Provide client feedback and potential recommendations for technical assistance

 

Qualifications:

  • Fluent or Bilingual English/Spanish required Portuguese a plus
  • Eager to learn
  • High attention to detail
  • Engaging phone manners
  • Strong communication skills
  • Ability to handle large caseload and a fast paced environment.
  • Interest in customer service
  • Proficient in Microsoft Office Suite.
  • Multitasking abilities

 

Time Commitment: approx. 20 hours per week, flexible

Start date: November  2018

Application: Please send resume and cover letter to jobs@accioneast.org. Please specify “Intake Intern – “Boston” in the subject line.

There is no stipend for this volunteer position.

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Payment Support Volunteer

New York, NY

Accion (us.accion.org) is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial support through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years, Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.

 

Accion Serving the East Coast is seeking a talented individual to fill the role of Payment Support Volunteer located in New York, NY.  For more information, see https://us.accion.org/.

 

MISSION OF THE PAYMENT SUPPORT VOLUNTEER

The mission of the PT – Payment Support Volunteer is to assist the Payment Support Department of Accion with the completion of projects, and other related assignments as deemed necessary based on department needs and operations demands.  The Payment Support Volunteer will work directly under the supervision of the Client Risk & Recovery Manager following directions and supporting the work of other members in the department as needed.

 

OUTCOMES

To provide assistance as needed for the effectiveness and efficiency of the Payment Support Department responsible to complete various ad-hoc assignments within the required time-frame as needed.

 

KEY COMPETENCIES

The core competencies required for this role include:

  • Team oriented.  Puts success of the team ahead of personal achievement.
  • Attention to detail.  Does not let important details slip through the cracks or affect job performance.
  • Follow-through on commitments.  Lives up to verbal and written agreements, takes instruction well, and can be reliably trusted with important work.
  • Openness to criticism and ideas. Often solicits feedback and reacts calmly to criticism or negative feedback.  Uses feedback for self-improvement.

 

Qualifications

  • College Student / Preferred, but not necessary
  • Knowledge in MS Word, Excel, Outlook
  • Clerical or Office Related experience/exposure preferred, but not necessary
  • Strong communication skills both written and verbal

 

Please forward your cover letter and resume and note “Payment Support Volunteer” in the subject line to jobs@accioneast.org.

 

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Service Volunteer

New York, NY

Accion (us.accion.org) is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial support through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years, Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.

 

Accion Serving the East Coast is seeking a talented individual to fill the role of Service Volunteer located in New York, NY.  For more information, see https://us.accion.org/.

 

Responsibilities:

  • Organize hard copies of closing documents and titles in filing cabinets.
  • Organize client vehicle titles in binders.
  • Organize client files online utilizing Box platform
  • Mail, Print and Scan Hard copies of client files.

 

Qualifications:

  • Bilingual English/Spanish required, Portuguese a plus
  • Eager to learn
  • High attention to detail
  • Interest in customer service
  • Proficient in Microsoft Office, including Word, Excel and PowerPoint
  • Multitasking abilities

 

Time Commitment: approx. 20 hours per week, flexible

Start date: November 2018

Application: Please send resume and cover letter to jobs@accioneast.org. Please specify “Service Volunteer –  New York”

There is no stipend for this volunteer position.

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Internet Lending Intern

New York, NY

Accion (us.accion.org) is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial support through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years, Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.

 

Accion Serving the East Coast is seeking a talented individual to fill the role of Internet Lending Volunteer located remotely.

 

Job Description:

The Accion Internet Lending student volunteer is an opportunity to learn and apply skills to work in the field of domestic microfinance. Internet Lending volunteers work closely with the Accion loan consultants to analyze the loan applications which are received online. From the beginning of the micro lending process, interns assist in document collection and loan analysis – gaining valuable knowledge about domestic microfinance and are instrumental in furthering the mission of Accion.

 

Responsibilities:

  • Work with Loan Consultants to compile complete business loan packages
  • Alert LC of missing documents, preliminary questions, and distinctive situations
  • Alert LC of new clients and when additional documents have been received

 

Qualifications required:

Bilingual English/Spanish preferred Portuguese a plus

Background in Finance preferred

Detail Oriented

Punctual

Good computer skills

Professional attitude

Able to multitask and meet deadlines

Commitment to the field of microfinance and Accion

Knowledge of loan operations and/or small business a plus

 

Start Date: November  2018

Time Commitment: 3 days/24 hours per week. Four-six month commitment required.

 

Please forward your cover letter and resume and note “Internet Lending Intern” in the subject line to jobs@accioneast.org.

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Loan Operations Intern

New York, NY

Accion (us.accion.org) is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial success through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.

 

Accion Serving the East Coast is seeking a talented individual to fill the role of Loan Operations Intern located in New York.

 

About the Loan Operations Intern Position

The Loan Operations internship is an opportunity to learn and apply skills to work in the field of domestic microfinance. Loan Operations interns work closely with the Accion loan consultants to complete and analyze the loan application. From the beginning of the micro lending process, interns assist in document collection and loan analysis — gaining valuable knowledge about domestic microfinance and are instrumental in furthering the mission of Accion.

 

Responsibilities:

Work with Loan Consultants to compile complete loan packages.

Work with Loan Consultant on plan to increase document collection process efficiency.

Input and prequalify applications if Intake Department is at capacity, collect/arrange loan documents, verify scorecard, screen application and create file folders in Client Drive.

Alert LC of missing documents, preliminary questions, and distinctive situations.

Alert LC of new clients and when additional documents have been received.

Create an initial LAP after all documents are collected (for review/revision by Loan Consultant).

Compile completed packages and attach to Edge. Include detailed notes in client file for LC review.

 

 

Qualifications:

Excellent written and oral communication skills.

Commitment to the field of microfinance and Accion.

Knowledge of loan operations and/or small business a plus.

Experience with Microsoft Word, Excel, Outlook, Adobe Acrobat and databases.

Strong attention to detail.

Familiarity with finance and accounting.

20 hours per week flexible hours, minimum 3-6  months internship.

 

Application: Please send resume and cover letter to jobs@accioneast.org. Please specify “Loan Operations Intern – “New York” in the subject line.

There is no stipend for this volunteer position.

 

 

 

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Community Lending Officer

Denver, CO, Colorado Springs, CO

Data Engineer

Albuquerque, NM, Dallas, TX, Denver, CO, Las Vegas, NV, Phoenix, AZ, Tucson, AZ

Development Officer

New York, NY

Accion (us.accion.org) is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial success through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.

 

Accion Serving the East Coast is seeking a talented individual to fill the role of Development Officer located in New York.

 

ABOUT THE DEVELOPMENT OFFICER POSTION

Accion is seeking a talented and motivated individual to join its New York-based Development and Communication team and support in the solicitation of $10 million in requests annually, with a specific focus on managing a portfolio of foundation and corporate partners, supporting the Vice President and CEO in their fundraising of major individual donors, and coordinating Accion’s annual spring luncheon – all to support Accion’s lending and financial education programs.  The Development Officer will work with the entire team and report directly to the Director of Development and Communications. In some cases, the Officer will work directly with the Vice President and CEO.

 

PRIMARY RESPONSIBILITIES

  • Manage relationships within a portfolio of institutional funders, drafting proposals, taking meetings, and preparing reports to keep them informed of Accion’s work and the impact of their contributions;
  • Research, identify and cultivate new funding prospects in partnership with Director and Vice President;
  • Support the Vice President and CEO in their outreach and individual fundraising through prospect research, drafting of pitches and proposals, and coordinating cultivation and stewardship strategies;
  • Support coordination of Accion’s annual Access to Opportunity Awards Luncheon in partnership with the Vice President and Development Committee; and
  • Assist with special projects as needed.

 

KEY OUTCOMES

  • Manage a portfolio of 20+ institutional accounts, drafting and submitting an average of 2 grant requests per month and 2 reports per month for a total of $1 million requested annually;
  • Secure at least $650K in renewed support from existing institutional partners per year;
  • Achieve 40 – 50 touchpoints with current and prospective major donors, including a minimum of 24 personal visits a year;
  • Secure at least $325K in support from major donors through asks and fundraising events; and
  • Execute on Accion’s annual Access to Opportunity Awards Luncheon.

 

REQUIREMENTS

  • Bachelor’s degree;
  • 2-3 years of professional experience in Fundraising;
  • Excellent writing, editing, and verbal communications skills;
  • Strong attention to detail, analytical ability, organizational skills, prospect research skills, and creativity;
  • Ability to manage complex projects involving other staff, set priorities, manage multiple tasks, and meet time-sensitive deadlines;
  • Experienced in Microsoft Office (Excel, Word, PowerPoint and Outlook);
  • Event planning experience a plus.

 

 

BENEFITS

  • 100% employer paid medical, dental and vision premium and 100% employer paid HRA for eligible deductibles, co-pays and prescriptions.
  • 401(k) participation
  • Success Share Plan (Profit Sharing Plan)

 

To apply, please submit your cover letter and resume to jobs@accioneast.org.

Learn More
Intake Volunteer

Cambridge, MA

Job Description

Accion (us.accion.org) is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial support through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years, Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.

 

Accion Serving the East Coast is seeking a talented individual to fill the role of Intake Volunteer located in Boston, MA.  For more information, see https://us.accion.org/.

 

As a member of ACCION’s Intake team, you will contribute to our mission by providing support to microloan applicants. The Intake team acts as the face of ACCION; quite often, the first contact the client has is with our team. The Intake team primes all applicants that are received, ensuring that our lending team can dedicate their time to converting applications into loans. The intake team provides customer service to clients, including but not limited to financial education and information about ACCION’s lending criteria.

 

Responsibilities:

  • Manage income call volume and prioritize voicemail
  • Monitor fax and respond to email inquiries
  • Assist with outbound communication channels (SMS,E-mail) and systematic, multi-channel lead tracking through digital dashboard
  • Provide client feedback and potential recommendations for technical assistance

 

Qualifications:

  • Fluent or Bilingual English/Spanish required Portuguese a plus
  • Eager to learn
  • High attention to detail
  • Engaging phone manners
  • Strong communication skills
  • Ability to handle large caseload and a fast paced environment.
  • Interest in customer service
  • Proficient in Microsoft Office Suite.
  • Multitasking abilities

 

Time Commitment: approx. 20 hours per week, flexible

Start date: May 2018

Application: Please send resume and cover letter to jobs@accioneast.org. Please specify “Intake Intern – “Boston” in the subject line.

 

There is no stipend for this volunteer position.

Learn More
Service Volunteer

New York, NY

Job Description

Accion (us.accion.org) is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial support through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years, Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.

 

Accion Serving the East Coast is seeking a talented individual to fill the role of Service Volunteer located in New York, NY.  For more information, see https://us.accion.org/.

 

Responsibilities:

  • Organize hard copies of closing documents and titles in filing cabinets.
  • Organize client vehicle titles in binders.
  • Organize client files online utilizing Box platform
  • Mail, Print and Scan Hard copies of client files.

 

Qualifications:

  • Bilingual English/Spanish required, Portuguese a plus
  • Eager to learn
  • High attention to detail
  • Interest in customer service
  • Proficient in Microsoft Office, including Word, Excel and PowerPoint
  • Multitasking abilities

 

Time Commitment: approx. 20 hours per week, flexible

Start date: May 2018

Application: Please send resume and cover letter to jobs@accioneast.org. Please specifiy “Service Volunteer – New York” in the subject line.

 

There is no stipend for this volunteer position.

Learn More
Internet Lending Volunteer

All Locations

 

Accion (us.accion.org) is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial support through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years, Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.

 

Accion Serving the East Coast is seeking a talented individual to fill the role of Internet Lending Volunteer located remotely.

 

Job Description:

The Accion Internet Lending student volunteer is an opportunity to learn and apply skills to work in the field of domestic microfinance. Internet Lending volunteers work closely with the Accion loan consultants to analyze the loan applications which are received online. From the beginning of the micro lending process, interns assist in document collection and loan analysis – gaining valuable knowledge about domestic microfinance and are instrumental in furthering the mission of Accion.

 

Responsibilities:

  • Work with Loan Consultants to compile complete business loan packages
  • Alert LC of missing documents, preliminary questions, and distinctive situations
  • Alert LC of new clients and when additional documents have been received

 

Qualifications required:

  • Bilingual English/Spanish preferred Portuguese a plus
  • Background in Finance preferred
  • Detail Oriented
  • Punctual
  • Good computer skills
  • Professional attitude
  • Able to multitask and meet deadlines
  • Commitment to the field of microfinance and Accion
  • Knowledge of loan operations and/or small business a plus

 

Start Date: May 2018

Time Commitment: 3 days/24 hours per week. Four-six month commitment required.

 

Please forward your cover letter and resume and note “Internet Lending Intern” in the subject line to jobs@accioneast.org.

 

There is no stipend for this volunteer position.

Learn More
Intake Specialist

Cambridge, MA

 

About Accion

Accion (us.accion.org) is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial success through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.

 

Accion Serving the East Coast is seeking a talented individual to fill the role of Intake Specialist located in Cambridge, MA.  For more information, see https://us.accion.org/.

 

SUMMARY

The Intake team acts as the face of Accion, often times serving as the first point of contact.  The functional areas impacted by this position are lending and online channels.  The Intake Specialist will support Accion’s mission by providing excellent customer service and assisting the lending team with application conversion.

 

PRIMARY RESPONSIBILITIES

Under the supervision of the Intake Manager, the Intake Specialist will be responsible for providing excellent customer service measured by:

 

Speedy and professional prequalification of applicants:

  • Manage incoming call volume and track leads in Salesforce
  • Prioritize voicemails and e-mail inquiries
  • Pre-qualify client applications for product selection within expected guidelines and upload document collection in SPARK system
  • Process loan applications in Salesforce and provide prequalification results
  • Process daily Small Business Administration SBA LINC email communications using Mail Chimp
  • Monitor fax and assist with outbound communication channels (SMS, E-mail) and systematic, multi-channel lead tracking through digital dashboards

 

Tailored financial education and credit advice:

  • Providing clients with feedback and potential recommendations to improve credit profile.
  • Offer clients educational materials to assist with credit repair as well assist with credit report requests.
  • Maintain up-to-date knowledge on lending guidelines to lead applicants appropriately through the lending process.
  • Maintain up-to-date knowledge on financial education products to educate applicants on additional services.

 

REQUIRED SKILLS AND QUALIFICATIONS

  • Bilingual – English and Spanish required. Portuguese a plus
  • Business Acumen, Bachelors’ degree preferred
  • Excellent written and verbal communications
  • High proficiency with Microsoft Office including Word, Excel, PowerPoint and Outlook
  • Enjoys both working independently and within a team environment
  • High attention to detail and initiative
  • Excellent customer service skills, polite and friendly demeanor when communicating with internal/external clients
  • Ability to handle large tasks and demanding workload in a fast-paced environment
  • Ability to efficiently multi-task projects through completion
  • Demonstrates confidence when providing financial education opportunities to lead applicants appropriately to additional services and T/A source
  • Positive attitude to ensure that new call leads are prescreened appropriately and receive an application & education

 

Benefits

  • Salary –$40K-$45k commensurate with experience
  • 100% employer paid medical, dental and vision premium and 100% employer paid HRA for eligible deductibles, co-pays and prescriptions
  • 401(k) participation
  • Success Share Plan (Profit Sharing Plan)

 

To apply, please submit:

  1. A cover letter explaining how your skills match Accion’s needs and values;
  2. Submit your resume to jobs@accioneast.org.
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Client Services Internship

Las Vegas, NV, Phoenix, AZ, Tucson, AZ, Albuquerque, NM, Denver, CO