Careers

Accion (us.accion.org) is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial support through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years, Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.

Accion Serving the East Coast is seeking a talented individual to fill the role of Intake Volunteer located in Boston.

As a member of Accion’s Intake team, you will contribute to our mission by providing support to microloan applicants. The Intake team acts as the face of Accion; quite often, the first contact the client has is with our team. The Intake team primes all applicants that are received, ensuring that our lending team can dedicate their time to converting applications into loans. The intake team provides customer service to clients, including but not limited to financial education and information about Accion’s lending criteria.

Responsibilities:

• Manage income call volume and prioritize voicemail
• Monitor fax and respond to email inquiries
• Assist with outbound communication channels (SMS,E-mail) and systematic, multi-channel lead tracking through digital dashboard
• Provide client feedback and potential recommendations for technical assistance

Qualifications:

• Fluent or Bilingual English/Spanish required Portuguese a plus
• Eager to learn
• High attention to detail
• Engaging phone manners
• Strong communication skills
• Ability to handle large caseload and a fast paced environment.
• Interest in customer service
• Proficient in Microsoft Office Suite.
• Multitasking abilities

Time Commitment: approx. 20 hours per week, flexible

Start date: November  2018

Application: Please send resume and cover letter to jobs@accioneast.org. Please specify “Intake Intern – “Boston” in the subject line.

There is no stipend for this volunteer position.

Accion (us.accion.org) is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial support through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years, Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.

Accion Serving the East Coast is seeking a talented individual to fill the role of Payment Support Volunteer located in New York, NY.  For more information, see https://us.accion.org/.

MISSION OF THE PAYMENT SUPPORT VOLUNTEER

The mission of the PT – Payment Support Volunteer is to assist the Payment Support Department of Accion with the completion of projects, and other related assignments as deemed necessary based on department needs and operations demands.  The Payment Support Volunteer will work directly under the supervision of the Client Risk & Recovery Manager following directions and supporting the work of other members in the department as needed.

OUTCOMES

To provide assistance as needed for the effectiveness and efficiency of the Payment Support Department responsible to complete various ad-hoc assignments within the required time-frame as needed.

KEY COMPETENCIES

The core competencies required for this role include:

• Team oriented.  Puts success of the team ahead of personal achievement.
• Attention to detail.  Does not let important details slip through the cracks or affect job performance.
• Follow-through on commitments.  Lives up to verbal and written agreements, takes instruction well, and can be reliably trusted with important work.
• Openness to criticism and ideas. Often solicits feedback and reacts calmly to criticism or negative feedback.  Uses feedback for self-improvement.

Qualifications

• College Student / Preferred, but not necessary
• Knowledge in MS Word, Excel, Outlook
• Clerical or Office Related experience/exposure preferred, but not necessary
• Strong communication skills both written and verbal

Please forward your cover letter and resume and note “Payment Support Volunteer” in the subject line to jobs@accioneast.org.

Accion (us.accion.org) is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial support through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years, Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.

Accion Serving the East Coast is seeking a talented individual to fill the role of Service Volunteer located in New York, NY.  For more information, see https://us.accion.org/.

Responsibilities:

• Organize hard copies of closing documents and titles in filing cabinets.
• Organize client vehicle titles in binders.
• Organize client files online utilizing Box platform
• Mail, Print and Scan Hard copies of client files.

Qualifications:

• Bilingual English/Spanish required, Portuguese a plus
• Eager to learn
• High attention to detail
• Interest in customer service
• Proficient in Microsoft Office, including Word, Excel and PowerPoint
• Multitasking abilities

Time Commitment: approx. 20 hours per week, flexible

Start date: November 2018

Application: Please send resume and cover letter to jobs@accioneast.org. Please specify “Service Volunteer –  New York”

There is no stipend for this volunteer position.

Accion (us.accion.org) is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial support through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years, Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.

Accion Serving the East Coast is seeking a talented individual to fill the role of Internet Lending Volunteer located remotely.

Job Description:

The Accion Internet Lending student volunteer is an opportunity to learn and apply skills to work in the field of domestic microfinance. Internet Lending volunteers work closely with the Accion loan consultants to analyze the loan applications which are received online. From the beginning of the micro lending process, interns assist in document collection and loan analysis – gaining valuable knowledge about domestic microfinance and are instrumental in furthering the mission of Accion.

Responsibilities:

• Work with Loan Consultants to compile complete business loan packages
• Alert LC of missing documents, preliminary questions, and distinctive situations
• Alert LC of new clients and when additional documents have been received

Qualifications required:

Bilingual English/Spanish preferred Portuguese a plus

Background in Finance preferred

Detail Oriented

Punctual

Good computer skills

Professional attitude

Able to multitask and meet deadlines

Commitment to the field of microfinance and Accion

Knowledge of loan operations and/or small business a plus

Start Date: November  2018

Time Commitment: 3 days/24 hours per week. Four-six month commitment required.

Please forward your cover letter and resume and note “Internet Lending Intern” in the subject line to jobs@accioneast.org.

Accion (us.accion.org) is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial success through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.

Accion Serving the East Coast is seeking a talented individual to fill the role of Loan Operations Intern located in New York.

About the Loan Operations Intern Position

The Loan Operations internship is an opportunity to learn and apply skills to work in the field of domestic microfinance. Loan Operations interns work closely with the Accion loan consultants to complete and analyze the loan application. From the beginning of the micro lending process, interns assist in document collection and loan analysis — gaining valuable knowledge about domestic microfinance and are instrumental in furthering the mission of Accion.

Responsibilities:

Work with Loan Consultants to compile complete loan packages.

Work with Loan Consultant on plan to increase document collection process efficiency.

Input and prequalify applications if Intake Department is at capacity, collect/arrange loan documents, verify scorecard, screen application and create file folders in Client Drive.

Alert LC of missing documents, preliminary questions, and distinctive situations.

Alert LC of new clients and when additional documents have been received.

Create an initial LAP after all documents are collected (for review/revision by Loan Consultant).

Compile completed packages and attach to Edge. Include detailed notes in client file for LC review.

Qualifications:

Excellent written and oral communication skills.

Commitment to the field of microfinance and Accion.

Knowledge of loan operations and/or small business a plus.

Experience with Microsoft Word, Excel, Outlook, Adobe Acrobat and databases.

Strong attention to detail.

Familiarity with finance and accounting.

20 hours per week flexible hours, minimum 3-6  months internship.

Application: Please send resume and cover letter to jobs@accioneast.org. Please specify “Loan Operations Intern – “New York” in the subject line.

There is no stipend for this volunteer position.

Job Description

Accion (us.accion.org) is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial support through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years, Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.

Accion Serving the East Coast is seeking a talented individual to fill the role of Intake Volunteer located in Boston, MA.  For more information, see https://us.accion.org/.

As a member of ACCION’s Intake team, you will contribute to our mission by providing support to microloan applicants. The Intake team acts as the face of ACCION; quite often, the first contact the client has is with our team. The Intake team primes all applicants that are received, ensuring that our lending team can dedicate their time to converting applications into loans. The intake team provides customer service to clients, including but not limited to financial education and information about ACCION’s lending criteria.

Responsibilities:

• Manage income call volume and prioritize voicemail
• Monitor fax and respond to email inquiries
• Assist with outbound communication channels (SMS,E-mail) and systematic, multi-channel lead tracking through digital dashboard
• Provide client feedback and potential recommendations for technical assistance

Qualifications:

• Fluent or Bilingual English/Spanish required Portuguese a plus
• Eager to learn
• High attention to detail
• Engaging phone manners
• Strong communication skills
• Ability to handle large caseload and a fast paced environment.
• Interest in customer service
• Proficient in Microsoft Office Suite.
• Multitasking abilities

Time Commitment: approx. 20 hours per week, flexible

Start date: May 2018

Application: Please send resume and cover letter to jobs@accioneast.org. Please specify “Intake Intern – “Boston” in the subject line.

There is no stipend for this volunteer position.

Job Description

Accion (us.accion.org) is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial support through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years, Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.

Accion Serving the East Coast is seeking a talented individual to fill the role of Service Volunteer located in New York, NY.  For more information, see https://us.accion.org/.

Responsibilities:

• Organize hard copies of closing documents and titles in filing cabinets.
• Organize client vehicle titles in binders.
• Organize client files online utilizing Box platform
• Mail, Print and Scan Hard copies of client files.

Qualifications:

• Bilingual English/Spanish required, Portuguese a plus
• Eager to learn
• High attention to detail
• Interest in customer service
• Proficient in Microsoft Office, including Word, Excel and PowerPoint
• Multitasking abilities

Time Commitment: approx. 20 hours per week, flexible

Start date: May 2018

Application: Please send resume and cover letter to jobs@accioneast.org. Please specifiy “Service Volunteer – New York” in the subject line.

There is no stipend for this volunteer position.

Accion (us.accion.org) is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial support through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years, Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.

Accion Serving the East Coast is seeking a talented individual to fill the role of Internet Lending Volunteer located remotely.

Job Description:

The Accion Internet Lending student volunteer is an opportunity to learn and apply skills to work in the field of domestic microfinance. Internet Lending volunteers work closely with the Accion loan consultants to analyze the loan applications which are received online. From the beginning of the micro lending process, interns assist in document collection and loan analysis – gaining valuable knowledge about domestic microfinance and are instrumental in furthering the mission of Accion.

Responsibilities:

• Work with Loan Consultants to compile complete business loan packages
• Alert LC of missing documents, preliminary questions, and distinctive situations
• Alert LC of new clients and when additional documents have been received

Qualifications required:

• Bilingual English/Spanish preferred Portuguese a plus
• Background in Finance preferred
• Detail Oriented
• Punctual
• Good computer skills
• Professional attitude
• Able to multitask and meet deadlines
• Commitment to the field of microfinance and Accion
• Knowledge of loan operations and/or small business a plus

Start Date: May 2018

Time Commitment: 3 days/24 hours per week. Four-six month commitment required.

Please forward your cover letter and resume and note “Internet Lending Intern” in the subject line to jobs@accioneast.org.

There is no stipend for this volunteer position.