Director of Technology

About Accion:

Accion ( is a nationwide nonprofit community lender dedicated to helping entrepreneurs generate income, build assets, create jobs and achieve financial success through business ownership. Our network serves small businesses in communities across the U.S. and is made up of four certified Community Development Financial Institutions (CDFIs) and a U.S. Network office. Globally, for more than 50 years Accion has helped over 90 partners serve the financial needs of tens of millions of people in 40 countries.


Accion Serving Illinois and Indiana is looking for a Director of Technology to join our team in Chicago, IL.

Job Description:

The Director of Technology develops and executes the strategy of the organization in partnership with the CEO and nurtures trusted relationships with staff, partners, and thought leaders in the industry. The Director of Technology is a salaried, exempt position that reports to the CEO

Essential Duties:

Measurable Goals
  • Complete technology initiatives on time and on budget
  • Maintain core organization systems with 99% availability
  • Spend no more than budgeted each month for operations
  • Contribute to a net surplus each year
Primary Responsibilities
  • Identify improvements in how we can better serve entrepreneurs and then continually implement those ideas effectively through careful project management of digital initiatives
  • Build and operate an efficient data management mechanism that extracts data fields from source systems, transforms that data into a single schema, and loads the resulting data into an analytics tool that supports daily management decision-making
  • Partner with internal subject matter experts to improve our technology systems by leading projects that scope, design, configure, test, implement, and maintain systems that help the organization improve its operations, including the following:
    • Dashboards and analytic reporting
    • Customer relationship management
    • Fundraising
    • Lending
    • Loan servicing
    • Portfolio management
    • Business coaching
    • Accounting
    • Budgeting and forecasting
    • Human resources
    • Payroll
    • Cash flow management
    • Marketing and communications
  • Manage internal technology hardware and services, including the network, data backup and disaster recovery, MS Office, phones, printers, and computers
  • Manage risk for the organization by establishing and executing sound policies, procedures, documentation, and reporting for general operations
  • Nurture trusted relationships with partners that provide the organization with critical services
  • Perform other duties flexibly and creatively as needs arise


Accion requires its staff to:

  • Solve problems creatively
  • Manage time efficiently
  • Attend to details meticulously
  • Communicate effectively in writing and verbally
  • Collaborate flexibly with colleagues in a diverse and changing environment
  • Believe strongly in Accion’s mission


The Director should have experience in:

  • Technology development and implementation
  • Process improvement and change management for complex projects
  • Technology infrastructure maintenance and problem-solving
  • Vendor management

How to Apply:

Email with a resume and cover letter.