Martha Montano, owner of CLM Technologies, provides some great insight on how small businesses can achieve customer service excellence. She broke down how to improve customer satisfaction into three categories:
- Know your customer – being able to personalize service to your customer is an important skill. You want them to feel like you’re their partner.
- Be mindful of response time – customer management means making them feel like they’re your highest priority - so don’t let too much response time elapse.
- Satisfied customers = increased sales – focusing on your customers’ needs will impress them, and a happy customer spreads the word.
Interested in hearing more advice from Martha? Check out our page on sales tips and take the next step in cultivating relationships with customers.